Search & Apply Job description
Mitie is a UK-based facilities management and technical services company (revenue c.£3.4bn). We are one of the UK’s 250 largest public companies.
Mitie /Communities (revenue £400m) is one of the four major business divisions within Mitie, alongside Technical Services, Business Services and Central Government & Defence. At Mitie Communities we serve public sector clients in Healthcare, Education (schools and universities), local authorities and councils and emergency services. We provide our clients with both soft and hard facilities management services. Our contracts include both commercial output-specified contracts and Private Finance Initiative contracts.
Mitie Education Services is a sector within Mitie Communities. Our clients include schools across the UK. The most common facilities management services we provide are cleaning, portering, catering and security. Most of these services are self-delivered. We also provide mechanical & electrical, projects and other technical services.
The Scheduler will manage the overall activity of the national engineering teams and the jobs which have been passed for delivery.
Within the Service Delivery team, using the latest scheduling software, manage the delivery of jobs allocated for delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.
This position will be contracted to work shifts with requirements to work into the evening and at weekends when required. Shifts will be on a rolling week rota, and will vary in start times between 7am and 11am.
The role is based at our, Ingenuity House, Bickenhill Lane, Solihull.
Please note the role requires BPSS clearance prior to commencing in the role.
To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
To accurately record all job related information on the appropriate IT systems.
To ensure that the engineer days are optimised to drive maximum productivity from the team.
Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
Monitor engineer travel and activity and respond to issues as required.
Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
Ensure all jobs are completed within the required response times and costs.
Deal with communications in a professional and prompt manner.
Ensure non-productive time is accounted for on system.
Escalate issues with specific jobs, clients or engineers promptly.
Ensure full audit trails are maintained and evidenced where required.
Health and Safety Responsibilities:
Follow Group and company policies and procedures, at all times.
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
Use all work equipment and personal PPE properly and in accordance with training received.
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
What we are looking for
Have experience working within a service delivery or contact centre.
Possess strong IT skills.
Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
Work effectively under pressure within a busy and diverse environment.
Show a creative approach to analysing and solving problems using technology and reported information.
Adhere to process and compliance requirements.
Work well as part of a team.
Additional information for internal applicantsPlease ensure that you discuss your application with your current line manager before formally applying. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.
At Mitie, we support people and organisations to manage change – helping to create improved and better environments in places where people live and work.
Our direction and behaviours are underpinned by a set of core values:
We work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will.
Whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
We are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.