Search & Apply Job description
Mitie is a UK-based facilities management and technical services company (revenue c.£3.4bn). We are one of the UK’s 250 largest public companies.
Mitie /Communities (revenue £400m) is one of the four major business divisions within Mitie, alongside Technical Services, Business Services and Central Government & Defence. At Mitie Communities we serve public sector clients in Healthcare, Education (schools and universities), local authorities and councils and emergency services. We provide our clients with both soft and hard facilities management services. Our contracts include both commercial output-specified contracts and Private Finance Initiative contracts.
Mitie Education Services is a sector within Mitie Communities. Our clients include schools across the UK. The most common facilities management services we provide are cleaning, portering, catering and security. Most of these services are self-delivered. We also provide mechanical & electrical, projects and other technical services.
The successful candidate will be responsible for the coordination and management of customer service requests out to the operations supply chain and chasing progression of those work orders. This includes organisation and prioritisation of work schedules for each person delivering service in the field chain, and chasing progression of those work orders.
The post holder will be responsible for providing actuate and relevant information, monitoring and escalating of incidents to achieve agreed service levels, and keeping customers informed of status and the progress of resolution. . This includes organisation and prioritisation of work schedules for each person delivering service in the field.
Co-ordinators will make use of appropriate systems to record and collate all information relating to the query, monitoring and escalating incidents where required to ensure a full resolution for the customer.
We are looking for someone who has strong communication skills, particularly verbal and who remains calm under pressure. Someone who commands respect; has the confidence of their colleagues and can communicate effectively at all levels including key stakeholders and senior personnel. They will have the ability to listen attentively, identifying important information and capture that data accurately. The person also needs to be confident in making decisions and follow up their decision with action; achieving objectives by motivating and working through others. The successful candidate must also pursue high standards, embrace change, recognise improvement opportunities and learn from experience.
What we are looking for
At Mitie, we support people and organisations to manage change – helping to create improved and better environments in places where people live and work.
Our direction and behaviours are underpinned by a set of core values:
We work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will.
Whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
We are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.