Search & Apply Job description
Mitie is a UK-based facilities management and technical services company (revenue c.£3.4bn). We are one of the UK’s 250 largest public companies.
Mitie /Communities (revenue £400m) is one of the four major business divisions within Mitie, alongside Technical Services, Business Services and Central Government & Defence. At Mitie Communities we serve public sector clients in Healthcare, Education (schools and universities), local authorities and councils and emergency services. We provide our clients with both soft and hard facilities management services. Our contracts include both commercial output-specified contracts and Private Finance Initiative contracts.
Mitie Education Services is a sector within Mitie Communities. Our clients include schools across the UK. The most common facilities management services we provide are cleaning, portering, catering and security. Most of these services are self-delivered. We also provide mechanical & electrical, projects and other technical services.
To support and coordinate all FM services within an allocated building, floor or department ensuring that the area is set up and ready for business allowing CLIENT team members to focus on delivering their key objectives. To promote and manage customer expectations, develop and maintain excellent relationships with all customers’ particularly key clients. Provide the highest levels of customer service in all aspects of the role be someone who strives to continually provide a quality service over and above the customer’s expectations.
Contribute to the development of business wide initiatives, particularly focused on increasing customer satisfaction. Set consistent standards, approaches and processes across their allocated area and share best practice with the rest of the team. Recommend new improved ways of working based on departmental analysis to ensure delivery of facilities management services meets the needs and requirements of the customer.
To meet objectives set by your line manager and wider management team and to follow Interserve processes and procedures whilst also fitting into the CLIENT way of working. Have attention to detail, experience of working in a corporate environment and communicating effectively at all levels of the organisation while also demonstrating excellent customer management.
Ensure facilities management key performance indicator requirements are met and service level agreements are completed within the agreed timescales, managing the customer communication for any jobs and faults logged from reporting through to completion. Have the confidence to deal with problem solving and develop skills in dealing with audio-visual equipment, reprographics, minor repairs, event management & assistance, visitor hosting & induction for visitors.
Ensure a safe working environment and working practices are carried out in their designated area.
Applicants with a customer service background will have a distinct advantage for this role.
Key holding responsibilities.
What we are looking for
At Mitie, we support people and organisations to manage change – helping to create improved and better environments in places where people live and work.
Our direction and behaviours are underpinned by a set of core values:
We work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will.
Whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
We are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.